Caduno Terms of Service

Effective date: 15 October 2026 Version: 1.0 (website and early access waitlist) Applies to: cadunoapp.com, the Caduno early access waitlist, early access offers, and any surveys, interviews or pre-release testing connected to them

Summary

This summary gives you the key points. The full terms below are the agreement between you and us.

• The app isn't live yet. These terms cover our website and early access waitlist only. The Caduno app will have its own terms, which you'll need to accept before you use it.
• The waitlist is free. Joining doesn't commit you to buying anything, and you can leave at any time.
• Launch isn't guaranteed. We are working hard to launch, but we can't promise a date, or that we'll launch in your area.
• Early access offers are explained in section 7 and Schedule 1. A "lifetime" discount lasts as long as your paid subscription stays active.
• Your data is handled under our Privacy Policy. We never sell it.
• Your consumer rights under the Australian Consumer Law are not affected by anything in these terms.
• Queensland law applies. We are based on the Gold Coast.

Contents

1. About these terms
2. Definitions
3. Accepting these terms
4. Who can join
5. What the waitlist is, and isn't
6. Your waitlist details
7. Early access offers
8. Feedback, surveys, interviews and testing
9. Pre-release and test versions
10. Communications from us
11. Using the website
12. Our intellectual property
13. Your feedback and ideas
14. Information on the website
15. Third-party websites and services
16. Website availability
17. Privacy
18. Australian Consumer Law
19. Disclaimers
20. Limitation of liability
21. Your responsibility to us
22. Leaving the waitlist
23. Removing you from the waitlist
24. Changing or closing the waitlist
25. Changes to these terms
26. Disputes
27. Governing law and jurisdiction
28. General terms
29. Contact us

Schedule 1: Current early access offer

1. About these terms

These Terms of Service ("Terms") are a legal agreement between you and Marina Ukalovic, a sole trader (ABN 60 945 088 336), trading as Caduno ("Caduno", "we", "us", "our"), based on the Gold Coast, Queensland, Australia.

Our business structure: Caduno currently operates as a sole trader business. We are setting up a company to run Caduno and will do so as soon as possible. When the company is registered, these Terms, the Waitlist, any Early Access Offer you have validly claimed, and our rights and obligations under these Terms will transfer to that company. Your rights under these Terms won't be reduced by the transfer. We will update these Terms with the company's name and ACN, and email Waitlist members to let them know.

They set out the rules for using our website and joining our early access waitlist.

Caduno is being built as an Australian platform that connects homeowners with trusted local trade businesses, and helps those businesses manage their work. The Caduno app is not available yet. When it launches, it will have its own terms of use and privacy policy. Those documents, not these Terms, will apply to your use of the app and any paid plan.

2. Definitions

In these Terms:

• Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth), and the equivalent laws of each state and territory.
• Early Access Offer means any offer we make to waitlist members, such as a free first month or a founding member discount, including the offer in Schedule 1.
• Launch means the date we make the Caduno app generally available to paying customers in at least one area.
• Paid Plan means a paid Caduno subscription plan offered after Launch, such as Solo or Team.
• Pre-release Version means any test, beta, preview or early version of Caduno that we invite you to try before Launch.
• Privacy Policy means our privacy policy at /privacy, as updated from time to time.
• Waitlist means our list of people and businesses who have registered interest in Caduno.
• Website means cadunoapp.com and any related pages, forms and emails.
• You means the person using the Website or joining the Waitlist and, where you sign up for a business, that business too.

3. Accepting these Terms

You accept these Terms when you:

• tick the box on the waitlist form to say you agree, or
• use the Website.

If you don't agree, please don't join the Waitlist or use the Website.

If you sign up on behalf of a business, you confirm you have authority to accept these Terms for that business, and both you and the business are bound by them.

4. Who can join

To join the Waitlist, you must:

• be 18 or older
• be able to enter into a legally binding agreement
• live or operate a business in Australia, or be genuinely interested in using Caduno in Australia
• not have been removed from the Waitlist by us before (see section 23)

Each person may sign up once. Each business may sign up once, although a business may add other contacts later if we allow it.

5. What the Waitlist is, and isn't

5.1 What joining gives you

Joining the Waitlist:

• records your interest in Caduno
• lets us contact you about Launch, early access and invitations to test
• may make you eligible for an Early Access Offer, if one is available and you meet its conditions
• helps us decide which trades, team sizes and areas to launch in first

5.2 What joining doesn't do

Joining the Waitlist:

• is free, and doesn't commit you to buy a Paid Plan or anything else
• doesn't create a Caduno account or give you access to the app
• doesn't guarantee a place in any test or early release
• doesn't guarantee that Caduno will launch, that it will launch in your area, or that it will launch by a particular date
• doesn't guarantee that any particular feature, trade category or price will be available at Launch
• doesn't create any partnership, employment, agency or joint venture between you and us

5.3 Your position on the Waitlist

We may invite people from the Waitlist in stages, for example by area, trade or team size, to make sure the platform works well. Your position on the Waitlist doesn't entitle you to be invited before anyone else, unless an Early Access Offer says so.

6. Your waitlist details

You agree that:

• the information you give us is true, accurate and up to date
• you will tell us if it changes, for example a new email address
• you have the right to give it to us
• you won't sign up using someone else's details without their permission
• you won't use fake, temporary or automated sign-ups

We may check that the information you give us is genuine, for example that a business name or ABN is real, before confirming eligibility for an Early Access Offer.

7. Early Access Offers

7.1 General rules

From time to time we may make Early Access Offers to Waitlist members. Schedule 1 sets out the offer that applies at the date of these Terms. Unless we tell you otherwise in writing when we make an offer, every Early Access Offer is subject to these rules:

1. Eligibility: only Waitlist members who meet the offer's conditions can claim it.
2. Claim period: an offer must be claimed within the period we state. If we don't state one, it must be claimed within 30 days of the date we invite you to subscribe.
3. Limited places: where an offer is limited to a number of places (for example, "the first 250 businesses"), places are given in the order eligible businesses start a Paid Plan, not the order they joined the Waitlist. When all places are taken, the offer closes.
4. One per business: each business can claim each offer once, regardless of how many people from that business are on the Waitlist.
5. No cash value: offers can't be exchanged for cash, transferred, sold or combined with other offers or discounts unless we say so.
6. Final details at sign-up: the final prices, plan features and offer details will be shown to you before you subscribe. The Paid Plan will be governed by the Caduno app terms, which you'll accept at that point.

7.2 "Lifetime" and "founding member" discounts

If an offer includes a "lifetime", "for life" or "founding member" discount:

• the discount applies for as long as your Paid Plan subscription stays continuously active and paid
• it is a percentage off the standard price of your plan at the time each payment is made, unless we state a fixed price
• it applies to the plan you start on and, if you change plans, to the new plan, unless we tell you otherwise when you change
• it ends permanently if you cancel your subscription, if your subscription lapses because payment fails and isn't fixed within the grace period in the app terms, or if your subscription is ended for breach of the app terms
• it ends if the business that claimed it is sold or transferred, unless we agree in writing that it can continue
• "lifetime" refers to the life of your subscription, not your lifetime or the lifetime of your business

If we ever stop offering Caduno altogether, the discount ends when the service ends.

7.3 Free periods

If an offer includes a free period, such as a free first month:

• the free period starts on the day you start the Paid Plan
• we will tell you the date your first payment will be taken before the free period ends
• you can cancel before the free period ends and you won't be charged
• each business can receive a free period once

7.4 Our right to refuse or remove an offer

We may refuse, cancel or remove an Early Access Offer if we reasonably believe it has been claimed through:

• fake, duplicate or misleading sign-ups
• false business details
• any other abuse of the offer or breach of these Terms

We will tell you if we do this, and you can contact us if you think we have made a mistake.

7.5 Changing or ending offers

We may change or end an Early Access Offer before you claim it, for example if our plans or prices change before Launch. We won't take away an offer you have already validly claimed and are receiving, except as these Terms allow.

8. Feedback, surveys, interviews and testing

We may invite you to help shape Caduno by:

• completing surveys
• taking part in interviews or calls
• testing Pre-release Versions

Taking part is always optional. Saying no won't affect your place on the Waitlist or any Early Access Offer.

We will only record an interview or testing session with your permission, and we will tell you how the recording will be used before we start. If we offer a thank-you gift for taking part, we will tell you the details beforehand.

9. Pre-release and test versions

If we invite you to test a Pre-release Version of Caduno:

• it is for testing only. It may contain errors, change without notice, lose data, or stop working
• don't rely on it for real work, for example for real quotes, contracts or invoices, unless we tell you in writing that a feature is ready for that use
• you agree to use it only for testing and giving us feedback
• you agree to keep anything we tell you is confidential (such as unreleased features, designs or prices) private, and not to share screenshots or recordings publicly without our permission
• we may ask you to accept additional testing terms before you start. If they conflict with these Terms, the testing terms apply to the Pre-release Version
• we may end your access to a Pre-release Version at any time

Pre-release Versions are provided free and "as is", subject to section 18 (Australian Consumer Law).

10. Communications from us

By joining the Waitlist and ticking the consent box, you agree to receive emails and, if you give us your mobile number, text messages from Caduno about the Waitlist, Launch, Early Access Offers, testing invitations, and changes to these Terms or our Privacy Policy.

You can unsubscribe at any time by clicking the unsubscribe link in any email, replying STOP to any text message, or emailing hello@cadunoapp.com. Unsubscribing from marketing messages doesn't remove you from the Waitlist unless you ask us to.

You agree that we can give you notices under these Terms electronically, by email to the address you gave us or by posting them on the Website, as permitted by the Electronic Transactions (Queensland) Act 2001 (Qld).

11. Using the Website

You may use the Website to learn about Caduno, join the Waitlist and contact us. You agree not to:

• use the Website for any unlawful, fraudulent, misleading or harmful purpose
• sign up other people without their permission, or give false information
• impersonate any person or business
• try to gain unauthorised access to the Website, our systems or other people's information
• interfere with, disrupt, overload or damage the Website, including by uploading viruses or malicious code
• use bots, scrapers, crawlers or other automated tools to access the Website, collect information from it or submit forms, except search engines indexing public pages
• copy, frame or mirror the Website, or reverse engineer any part of it
• use the Website to send spam or unsolicited messages
• use the Website in a way that infringes anyone's rights, including intellectual property or privacy rights

We may take reasonable steps to stop misuse, including blocking access, removing sign-ups and reporting unlawful activity to authorities.

12. Our intellectual property

All intellectual property in the Website and Caduno belongs to us or our licensors, including:

• the Caduno name, logo and wordmark
• designs, layouts, colours, graphics and images
• text, copy, product descriptions and taglines
• software, code and Pre-release Versions

You may view the Website and share links to it. You may not copy, reproduce, modify, distribute, publish or create derivative works from our content or brand, or use the Caduno name or logo, without our written permission.

Nothing in these Terms transfers any of our intellectual property to you.

13. Your feedback and ideas

If you give us feedback, suggestions, ideas or comments about Caduno ("Feedback"):

• you give us a permanent, worldwide, royalty-free right to use, change and build on that Feedback for any purpose, including improving Caduno
• we don't have to pay you, credit you or keep your Feedback confidential, although we will never publish it with your name attached without your permission
• you confirm that your Feedback doesn't include anyone else's confidential information or intellectual property

This doesn't apply to your personal information, which is handled under our Privacy Policy.

14. Information on the Website

The Website describes what Caduno is planned to do. Before and after Launch:

• features, plans, prices, launch areas and launch dates may change
• statements about future plans are our current intentions, not promises or guarantees
• example screens, figures and testimonials may be illustrations or sample data, and we will label them where reasonable
• prices shown before Launch are indicative and will be confirmed before you subscribe

We take care to keep the Website accurate, but it may contain errors. If you notice something wrong, please tell us.

Nothing on the Website is legal, financial, tax or building advice. Information about licensing, contracts or regulations (for example, QBCC requirements) is general only. Check with the relevant authority or a professional adviser before relying on it.

15. Third-party websites and services

The Website may link to or use third-party websites, platforms or services, such as social media, maps, survey tools or scheduling tools. We don't control them and aren't responsible for their content, availability or how they handle your information. Your use of them is governed by their own terms and privacy policies.

16. Website availability

We aim to keep the Website available, but we don't guarantee it will always be available, uninterrupted, error-free or free of viruses. We may change, suspend or take down any part of the Website at any time, for example for maintenance or updates.

17. Privacy

Our Privacy Policy explains how we collect, use, store and protect your personal information, and forms part of these Terms. We never sell your personal information.

18. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law or any other law, that can't lawfully be excluded, restricted or modified ("Non-Excludable Rights").

If we are liable for failing to comply with a consumer guarantee in relation to services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited, to the extent the law allows, to supplying the services again or paying the cost of having them supplied again.

Every other part of these Terms is subject to this section.

19. Disclaimers

To the extent permitted by law, and subject to section 18:

• the Website, Waitlist and any Pre-release Version are provided free and "as is" and "as available"
• we don't make any promise that Caduno will launch, or that it will meet your needs when it does
• we exclude all warranties, representations and conditions that aren't expressly set out in these Terms

20. Limitation of liability

To the extent permitted by law, and subject to section 18:

1. we are not liable for any indirect or consequential loss, or any loss of profit, revenue, business, opportunity, data or goodwill, arising from or connected with the Website, the Waitlist, any Early Access Offer before you start a Paid Plan, or any Pre-release Version
2. our total liability to you for all claims arising from or connected with the Website, the Waitlist, any Early Access Offer before you start a Paid Plan, and any Pre-release Version is limited to A$100
3. our liability is reduced to the extent any loss is caused or contributed to by you, or by your breach of these Terms

These limits don't apply to liability that can't be limited by law, including Non-Excludable Rights, or to loss caused by our fraud or wilful misconduct.

21. Your responsibility to us

You are responsible for loss we suffer that is reasonably foreseeable and caused by:

• your fraud, or wilful or unlawful conduct
• your deliberate misuse of the Website, or
• your breach of the confidentiality obligations in section 9

Your responsibility is reduced to the extent our own breach or negligence caused or contributed to the loss.

22. Leaving the Waitlist

You can leave the Waitlist at any time, for any reason, by:

• emailing hello@cadunoapp.com, or
• using the link in any Waitlist email (where available)

When you leave, you will no longer be eligible for any Early Access Offer you haven't already claimed. You can ask us to delete your personal information, as explained in our Privacy Policy.

23. Removing you from the Waitlist

We may remove you from the Waitlist, cancel any unclaimed Early Access Offer, or block your access to the Website if:

• you breach these Terms
• you give false, misleading or duplicate information
• we reasonably suspect fraud, abuse or misuse
• the law requires it

Where reasonable, we will tell you why and give you a chance to respond.

24. Changing or closing the Waitlist

We may change how the Waitlist works, pause it, or close it at any time, for example when Caduno launches or if we decide not to launch.

If we close the Waitlist before Launch, we will tell Waitlist members by email and explain what happens to their information under our Privacy Policy.

25. Changes to these Terms

We may update these Terms, for example to reflect changes to the Waitlist, Early Access Offers or the law.

• We will post the updated Terms on this page with a new effective date and version number.
• If a change significantly affects you, we will email Waitlist members at least 14 days before it takes effect.
• If you don't agree with a change, you can leave the Waitlist before it takes effect.
• A change won't reduce an Early Access Offer you have already validly claimed.

26. Disputes

If you have a concern or dispute about these Terms, the Website or the Waitlist:

1. Tell us first. Email hello@cadunoapp.com with "Dispute" in the subject line and a description of the issue and the outcome you want.
2. We will try to resolve it. We will respond within 10 working days and work with you in good faith to resolve it within 30 days.
3. Mediation: if we can't resolve it together, either of us may suggest mediation by an independent mediator in Queensland before going to court. Each party pays its own costs and shares the mediator's costs equally, unless agreed otherwise.

Nothing in this section stops either of us seeking urgent relief from a court, or stops you contacting a consumer protection agency such as the Office of Fair Trading Queensland or the Australian Competition and Consumer Commission.

27. Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia.

You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts that can hear appeals from them.

28. General terms

• Entire agreement: these Terms, our Privacy Policy and the details of any Early Access Offer we give you in writing are the entire agreement between you and us about the Website and Waitlist.
• Order of priority: if there is a conflict, the written details of a specific Early Access Offer take priority over Schedule 1, and Schedule 1 takes priority over the rest of these Terms.
• Severability: if any part of these Terms is invalid or unenforceable, it will be read down to the extent needed, or removed, and the rest of the Terms continue to apply.
• No waiver: if we don't enforce a right straight away, we can still enforce it later.
• Assignment: you can't transfer your rights under these Terms without our written consent. We may transfer our rights and obligations to a related entity, the company we are setting up to run Caduno (see section 1), or a buyer of the Caduno business, if your rights aren't reduced. You agree to this transfer now, so we don't need to ask you again. We will tell you when it happens.
• Events beyond our control: we aren't responsible for delays or failures caused by events we can't reasonably control, such as natural disasters, extreme weather, outages of internet or service providers, or government action.
• Survival: sections 12, 13, 18, 20, 21, 26, 27 and 28 continue to apply after you leave the Waitlist or the Waitlist closes.
• Headings and examples: headings and summaries are for convenience only. Words such as "including" and "for example" don't limit what comes before them.

29. Contact us

Marina Ukalovic (sole trader), ABN 60 945 088 336, trading as Caduno Gold Coast, Queensland, Australia Email: hello@cadunoapp.com

Schedule 1: Current early access offer

Offer name: Caduno Founding Members Offered from: 15 October 2026 until all places are taken or we close the offer, whichever comes first

If any detail of this offer changes before you claim it, we will tell you before you subscribe.