Caduno Privacy Policy

Effective date: 15 October 2026 Version: 1.0 (website and early access waitlist) Applies to: cadunoapp.com, the Caduno early access waitlist, and any emails, text messages, surveys or interviews connected to them

Summary

This summary gives you the key points. The full policy below gives the detail.

• What this covers: Caduno is not live yet. This policy covers our website and early access waitlist only. Before the Caduno app launches, we will publish a new privacy policy and tell you about it.
• What we collect: the details you give us when you join the waitlist, such as your name, business name, trade, team size, email, mobile number and postcode, plus basic information about how you use our website.
• Why we collect it: to run the waitlist, tell you about our launch and early access, and understand what businesses like yours need so we can build a better product.
• We never sell your personal information. We never rent it, trade it, or give it to advertisers or data brokers.
• Who sees it: our small team, and the service providers that help us run the website and send messages. They can only use it to provide their service to us.
• Where it is stored: we aim to store waitlist records in Australia. Some providers may process information overseas, mainly in the United States.
• Your rights: you can ask to see, correct or delete your information, and unsubscribe at any time, free of charge.
• Questions or complaints: email hello@cadunoapp.com. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner (OAIC).

Contents

1. Who we are
2. What this policy covers
3. The laws we follow
4. Key terms
5. What personal information we collect
6. How we collect it
7. Information we don't collect
8. Staying anonymous or using a different name
9. Why we collect, hold, use and disclose it
10. Using your information for research and product development
11. Direct marketing: emails and text messages
12. Who we share it with
13. Storage and processing overseas
14. Cookies, analytics and similar technologies
15. How we protect your information
16. Data breaches
17. How long we keep it
18. Keeping your information accurate
19. Accessing your information
20. Correcting your information
21. Deleting your information and leaving the waitlist
22. Automated decision-making
23. Information about other people
24. Unsolicited information
25. Children and young people
26. If Caduno changes ownership
27. Links to other websites and social media
28. Making a complaint
29. Changes to this policy
30. Contact us

1. Who we are

In this policy, "Caduno", "we", "us" and "our" means Marina Ukalovic, a sole trader (ABN 60 945 088 336), trading as Caduno.

Our business structure: Caduno currently operates as a sole trader business. We are setting up a company to run Caduno and will do so as soon as possible. When the company is registered, it will take over the Caduno business, including the waitlist and the personal information we hold. The company will be bound by this policy, or a policy that gives you at least the same protection, and we will update this page with its name and details. See section 26 for more.

We are based on the Gold Coast, Queensland, Australia. Caduno is an Australian platform being built to help homeowners find trusted local trade businesses, and to help trade businesses manage their work from their phone.

We are responsible for the personal information we collect through our website and waitlist.

Privacy contact: hello@cadunoapp.com

2. What this policy covers

This policy explains how we collect, hold, use, disclose and protect personal information through:

• our website, cadunoapp.com, and any related pages
• our early access waitlist
• emails and text messages we send about Caduno's launch and early access
• surveys, feedback forms, interviews and testing sessions you choose to take part in before launch
• any messages you send to us, including by email or social media

This policy does not cover the Caduno app. The app is not available yet. Before anyone can create an account, use the app or pay for a plan, we will publish a separate privacy policy that explains how the app handles information, including payments, reviews, job details and any use of artificial intelligence. If you are on the waitlist, we will tell you about that new policy before it applies to you.

3. The laws we follow

We handle personal information in line with:

• the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs)
• the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act
• the Spam Act 2003 (Cth), for emails and text messages
• the Australian Consumer Law, which prohibits misleading or deceptive conduct, including about how we treat your information

Some small businesses don't have to follow the Australian Privacy Principles. We choose to follow them anyway, because we want you to be able to trust us with your information from day one.

We are also aware that Australian law gives individuals a right to take action for serious invasions of privacy. We take that seriously, and we design how we handle information to respect your privacy.

4. Key terms

• Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether it is true or not. Your name, email address and mobile number are examples. Business contact details can also be personal information when they identify you, such as a sole trader's email address.
• Sensitive information is a special category of personal information, such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal record. We don't ask for it (see section 7).
• De-identified information is information that no longer identifies you and can't reasonably be used to identify you.
• Service provider means a business that provides a service to us, such as hosting or email delivery, and handles information on our behalf.

5. What personal information we collect

5.1 When you join the waitlist

We may collect:

Please don't include personal information about other people, or anything sensitive, in free-text answers.

5.2 When you take part in feedback, surveys, interviews or testing

If you choose to take part, we may also collect:

• your answers to survey questions
• your feedback, opinions and suggestions about Caduno
• notes from interviews or calls
• recordings of interviews or testing sessions, only if you agree to be recorded first
• information about how you use early test versions of Caduno, if you join a test

Taking part is always optional. Not taking part won't affect your place on the waitlist or any offer.

5.3 When you contact us

If you email us or message us on social media, we collect your contact details, the content of your message and any information you choose to include.

5.4 When you visit our website

Our website and service providers may automatically collect:

• your device type, operating system and browser
• your IP address, which we use to estimate your general location (city or region level) and to protect the website
• the pages you visit, how long you stay, and how you arrived (for example, from a search engine or social media post)
• the date and time of your visit
• error reports if something on the website doesn't work

Where we can, we use this information in a de-identified or aggregated way, such as "200 visitors from the Gold Coast this week", rather than about you personally.

6. How we collect it

We collect personal information:

• directly from you, when you fill in the waitlist form, answer a survey, take part in an interview or contact us
• automatically, when you use our website, through cookies and similar tools (see section 14)
• from someone else, rarely: for example, if a colleague, business partner or friend refers you to us or gives us your details. If this happens, we will tell you how we got your details when we first contact you, and we will remove them if you ask (see section 23)

We collect personal information only by lawful and fair means.

7. Information we don't collect

We do not ask for and do not want:

• sensitive information, such as health, racial or ethnic origin, religious or political beliefs, sexual orientation or criminal record
• financial information, such as bank account or credit card numbers
• government identifiers, such as your tax file number, driver's licence or Medicare number
• passwords for any other service

Please don't send these to us. If you do, we will delete them unless the law requires us to keep them.

We do not take payments through the website or waitlist.

8. Staying anonymous or using a different name

You can browse our website without telling us who you are.

To join the waitlist, we need at least a way to contact you (an email address). You can use a name you prefer to be called. If you give us false or incomplete details, we may not be able to send you launch information, confirm your eligibility for an offer, or reply to you properly.

9. Why we collect, hold, use and disclose it

We use personal information only for the purposes we explain here, or for purposes you would reasonably expect that are directly related to them, or where the law allows or requires it.

We will not:

• sell, rent or trade your personal information
• give your information to advertisers, data brokers or other businesses for their own marketing
• use your information to build profiles to sell to others
• list your details publicly or in a directory without your permission
• use your information for any unrelated purpose without asking you first, unless the law allows or requires it

10. Using your information for research and product development

Caduno is being built with the people who will use it. We use waitlist information and feedback to understand the problems trade businesses and homeowners face, and to shape the product.

When we do this:

• we look at information in aggregate wherever we can, for example "40% of sign-ups are landscapers" or "most teams have 2 to 5 people"
• we may de-identify information and use it in reports, presentations, pitch materials or discussions with mentors, advisers, partners or investors. De-identified information can't be used to identify you, and we will not share your name or contact details for these purposes
• we will only quote you by name, or use your words, photo or business name in a testimonial or case study, if you give us your permission first

11. Direct marketing: emails and text messages

11.1 What we send

When you join the waitlist and tick the consent box, you agree to receive emails and, if you give us your mobile number, text messages from Caduno about:

• your place on the waitlist
• Caduno's launch, including launch dates and launch areas
• early access invitations and offers
• invitations to give feedback, take surveys or test early versions
• important changes to this policy or our Terms

We will not send you messages about unrelated products, and we will never let another business send messages to you through our list.

11.2 How we follow the Spam Act

• We only send marketing messages to people who have agreed to receive them.
• Every message clearly identifies Caduno as the sender and includes our contact details.
• Every email includes a working unsubscribe link.
• You can reply STOP to any text message to stop text messages.
• We process unsubscribe requests within 5 working days.

11.3 Opting out

You can stop receiving messages at any time by:

• clicking "unsubscribe" in any email
• replying STOP to any text message
• emailing hello@cadunoapp.com

Opting out of marketing messages won't delete your waitlist record unless you ask us to (see section 21). We may still send you a message if the law requires it, for example to tell you about a data breach that affects you.

12. Who we share it with

12.1 Our team

Your information can be accessed by Caduno's founders and anyone who works with us, only where they need it for the purposes in this policy. Everyone with access must keep it confidential.

12.2 Service providers

We use trusted service providers to run our website and waitlist. We give them only the information they need, and they may only use it to provide their services to us. The types of service providers we use are:

We will keep this list accurate. If we start using a new type of provider that handles your personal information, we will update this policy.

12.3 Professional advisers

We may share information with our lawyers, accountants, insurers or other professional advisers where they need it to advise us, and they are bound by confidentiality.

12.4 When the law requires it

We may disclose information where:

• the law requires or authorises it, for example a court order
• it is reasonably necessary to help a law enforcement body
• we reasonably believe it is necessary to prevent a serious threat to someone's life, health or safety
• it is needed to establish, exercise or defend a legal claim

12.5 With your permission

We may share information for any other purpose if you ask us to or agree to it.

13. Storage and processing overseas

We aim to store waitlist records in Australia. However, some of our service providers are based overseas, or use systems in other countries, so your information may be processed or stored outside Australia, mainly in the United States, and possibly in the European Union or other countries where our providers operate.

Before we use an overseas provider, we take reasonable steps to make sure it handles personal information in a way that is consistent with the Australian Privacy Principles. We do this by:

• choosing established providers with strong security and privacy commitments
• using providers' contractual data protection terms
• giving them only the information they need

We remain responsible for how our overseas providers handle your personal information, as the Privacy Act requires.

14. Cookies, analytics and similar technologies

14.1 What cookies are

Cookies are small files stored on your device by your browser. Similar technologies include pixels, local storage and device identifiers.

14.2 What we use them for

14.3 What we don't do

• We do not use advertising cookies or retargeting pixels to follow you around the internet or show you ads.
• We do not sell or share browsing information with advertisers.

If this changes, we will update this policy first and, where needed, ask for your consent.

14.4 Your choices

You can block or delete cookies in your browser settings. Most browsers also let you turn on "Do Not Track" or block third-party cookies. The website will still work, although the waitlist form may need essential cookies.

15. How we protect your information

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, change or disclosure. These include:

• encryption: information is encrypted when it travels between your device and our website (HTTPS), and stored with providers that encrypt data at rest
• access control: only people who need access have it, protected by strong passwords and two-factor authentication
• least privilege: the public waitlist form can add records but cannot read them
• trusted providers: we use established providers with recognised security standards
• spam and abuse protection: to stop automated or fake sign-ups
• data minimisation: we collect only what we need, and delete it when we no longer need it

No method of storing or sending information is completely secure. We can't guarantee absolute security, but we work hard to protect your information and we review our security as Caduno grows.

16. Data breaches

If personal information we hold is lost, or accessed or disclosed without authorisation, we will act quickly to contain it and assess the harm.

If a breach is likely to result in serious harm to anyone affected, we will notify:

• the people affected, as soon as practicable, with information about what happened and the steps they can take
• the Office of the Australian Information Commissioner

We do this in line with the Notifiable Data Breaches scheme in the Privacy Act.

17. How long we keep it

We keep personal information only for as long as we need it for the purposes in this policy, or as the law requires.

When we no longer need personal information, we take reasonable steps to securely delete it or de-identify it. If Caduno doesn't launch, we will delete waitlist records within 12 months of deciding not to launch.

18. Keeping your information accurate

We take reasonable steps to make sure the personal information we hold is accurate, up to date and complete. Please tell us if your details change, for example if you change your email address or business name.

19. Accessing your information

You can ask for a copy of the personal information we hold about you.

• How: email hello@cadunoapp.com with "Privacy request: access" in the subject line.
• Verification: we may ask you to confirm your identity before we release information, so we don't give it to the wrong person. We will only ask for what we need to do this.
• Timing: we will respond within 30 days.
• Cost: free.

We may refuse access only where the Privacy Act allows, for example if giving access would unreasonably affect someone else's privacy. If we refuse, we will tell you why in writing and how to complain.

20. Correcting your information

If you believe information we hold about you is wrong, out of date, incomplete, irrelevant or misleading, you can ask us to correct it.

• How: email hello@cadunoapp.com with "Privacy request: correction" in the subject line.
• Timing: we will respond within 30 days.
• Cost: free.

If we don't agree that a correction is needed, we will tell you why in writing. You can ask us to attach a statement to your record saying you believe it is inaccurate.

21. Deleting your information and leaving the waitlist

You can ask us to remove you from the waitlist and delete your personal information at any time.

• How: email hello@cadunoapp.com with "Privacy request: delete" in the subject line, from the email address you signed up with.
• Timing: we will delete your information within 30 days and confirm when it's done.
• What we may keep: a record that you unsubscribed (so we don't contact you again by mistake), and any information the law requires us to keep.

Leaving the waitlist means you will no longer be eligible for any early access offer.

22. Automated decision-making

We do not use computer programs to make decisions about you that significantly affect your rights or interests through the website or waitlist.

We may use simple automated tools to sort and count waitlist sign-ups, for example by trade or area, and to block spam. These tools don't make decisions that significantly affect you.

If this changes, for example when the Caduno app launches with automated matching, the app's privacy policy will explain what decisions are made, what information is used, and how you can ask questions about them.

23. Information about other people

If you give us personal information about someone else, for example a colleague's details or details of a business partner, you must make sure they know you are sharing it, and that they understand how we will handle it under this policy.

If someone has given us your details without your knowledge, contact us and we will remove them.

24. Unsolicited information

If we receive personal information we didn't ask for and don't need, we will destroy or de-identify it as soon as practicable, where it is lawful and reasonable to do so.

25. Children and young people

Our website and waitlist are for people aged 18 and over. We do not knowingly collect personal information from anyone under 18.

If you believe someone under 18 has given us their information, contact us and we will delete it.

26. If Caduno changes ownership

If Caduno is sold, merged with another business, restructured or incorporated as a new company, personal information may be transferred to the new owner or entity as part of that change. If that happens:

• the new owner must handle it in line with this policy, or a policy that gives you at least the same protection
• we will tell waitlist members about the change, and you can ask to be removed

Moving to a company: Caduno is currently run by a sole trader, and we are setting up a company to run Caduno as soon as possible. When the company is registered, we will transfer the Caduno business to it, including the waitlist and the personal information we hold. This won't change how your information is protected:

• the company will use your information only for the purposes in this policy
• it will be bound by this policy, or a policy that gives you at least the same protection
• we will update this policy with the company's name and ACN, and email waitlist members to let them know
• you can ask to be removed from the waitlist at any time

27. Links to other websites and social media

Our website may link to other websites and social media platforms, such as Instagram, Facebook or LinkedIn. We aren't responsible for how they handle your information. Please read their privacy policies before giving them your information.

If you interact with us on social media, the platform's own privacy policy applies to the information you share there.

28. Making a complaint

If you think we have breached the Australian Privacy Principles or mishandled your information:

1. Contact us first. Email hello@cadunoapp.com with "Privacy complaint" in the subject line. Tell us what happened, when, and what outcome you would like.
2. We will acknowledge your complaint within 7 days.
3. We will investigate and give you a written response within 30 days. If we need more time, we will tell you why and when to expect an answer.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

29. Changes to this policy

We may update this policy as Caduno grows, as our providers change, or when the law changes.

• We will post the updated policy on this page with a new effective date and version number.
• If a change significantly affects how we handle your information, we will email waitlist members at least 14 days before it takes effect, unless the change is required sooner by law.
• We will not use information we already hold in a significantly different way without telling you first and, where required, asking for your consent.

Earlier versions: you can ask us for a copy of any earlier version of this policy.

30. Contact us

For any question about privacy or this policy:

Marina Ukalovic (sole trader), ABN 60 945 088 336, trading as Caduno Gold Coast, Queensland, Australia Email: hello@cadunoapp.com

We aim to reply to all privacy enquiries within 5 working days.